Cancellation policy

The policy regarding cancellation of paid registrations is as follows:

• Cancellations received before 26 September: full refund minus a 25 percent handling fee.
• No refund on cancellations after 26 September, even if due to visa rejection, illness or other reason.

Cancellations must be made in writing to registration.union@congrex.com. All refunds will be paid after the conference.

Transferring a registration

It is possible to transfer an existing registration to another person if you can no longer attend the conference. Residents of low or lower-middle income countries may transfer a registration for a 50-euro fee, and an 80-euro fee for all other participants. Name changes can be made until the day before the Union World Conference opens. Name changes onsite will be considered as a new registration.

Contact registration.union@congrex.com to request a transfer of registration.

Lost badges

If you lose your badge while attending the conference, please inform the registration staff immediately. You will need to show proof of identity to receive a replacement badge.

Contact Registration Services

Congrex has been contracted as the official registration service provider for the Union World Conference. For questions or concerns regarding the registration platform, the process or status of an order, please contact:

Registration Department – Union 2018
c/o Congrex Switzerland Ltd.
Peter Merian-Strasse 80
P.O. Box
4002 Basel / Switzerland

Phone: +41 61 686 77 77
Fax: +41 61 686 77 88
Email: registration.union@congrex.com